Last updated September 05, 2023
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://mysticgleam.com/pages/terms-of-service.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer shipping at the following rates with Canada Post or UPS.
Rate name Condition Transit time Price
Express 0kg–2kg 1 to 2 business days $21.90 CAD
Standard $100.00 and up 3 to 9 business days Free
Standard 0kg–2kg 3 to 9 business days $14.90 CAD
Standard 2kg–30kg 3 to 9 business days $21.90 CAD
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 7 days after the day we accept your order. For more information please refer to our Terms.
Once your order is packed we will send an email with your tracking information
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping.
When the customer receives their order in their country, they are responsible for paying any customs duties or taxes associated with it.
Please note, that we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs, taxes or customs duties.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://mysticgleam.com/pages/return-refund-policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Online contact form: https://mysticgleam.com/pages/contact-us