African Turquoise Palm Stone

Our Approach

• Ethical Sourcing
• Fast Shipping
• Exceptional Quality

What Sets Us Apart

• Handmade Products
• Source from Trusted Supplier
• Commitment to Customers

Last updated September 05, 2023

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://mysticgleam.com/pages/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Shipping Fees

We offer shipping at the following rates with Canada Post or UPS.

Rate name     Condition                  Transit time                       Price

Express          0kg–2kg                 1 to 2 business days         $21.90 CAD
Standard        $100.00 and up      3 to 9 business days         Free
Standard        0kg–2kg                  3 to 9 business days         $14.90 CAD
Standard        2kg–30kg                3 to 9 business days         $21.90 CAD

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 7 days after the day we accept your order. For more information please refer to our Terms.

Once your order is packed we will send an email with your tracking information

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping.

When the customer receives their order in their country, they are responsible for paying any customs duties or taxes associated with it.

Please note, that we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs, taxes or customs duties.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://mysticgleam.com/pages/return-refund-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Email: info@mysticgleam.com

Online contact form: https://mysticgleam.com/pages/contact-us

Last updated September 05, 2023

If you are not completely satisfied with your purchase for any reason, you may return or exchange your items.

Currently, the return or exchange policy is exclusively valid within Ontario, Canada.

Returns

We have a 7-day return policy which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To return an item, you can contact us at info@mysticgleam.com.

Please be aware that as part of our return policy, customers are responsible for covering the return shipping charges.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions, you can always contact us at info@mysticgleam.com.

Exchanges

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least 10 days from the receipt of your item to process your exchange. We will notify you by email when your exchange has been processed.

Please note that the exchange can only made for the same product. If you wish to get another product please make a separate purchase.

Refunds

We will notify you once we’ve received and inspected your return, and whether your refund request was approved. You’ll be refunded on your original payment method within 10 business days if approved. Please note it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@mysticgleam.com.

Exceptions

The following items cannot be exchanged or returned:

• Loose Gemstones
• Products on sale
• Gift cards
• Custom products

Damages and issues

Upon receiving your order, we kindly request that you thoroughly inspect the products for any defects or damages. If you happen to come across any defective, damaged, or incorrect items, please do not hesitate to reach out to us immediately. We will promptly address the issue and provide a suitable solution.

Questions?

If you have any questions concerning any of our policies, please contact us at: info@mysticgleam.com.

Due to their natural origin, each crystal can have slight variations in shape, colour, size and characteristics. The item you receive may slightly differ from what is shown in our product pictures.

Please conduct your own research before purchasing as we cannot guarantee the healing properties or provide medical advice. It is important to note that we are not accountable for any potential consequences.

It is important to emphasize that the information presented here is derived from historical use, folklore, and spiritual beliefs. We make no claims that using these stones will result in particular changes in your life or that they can serve as a substitute for spiritual well-being or for medical diagnoses or treatments.

We cannot stress enough that the information presented here is not intended to be medical advice or a promise of any outcome. If you have any health concerns or require medical guidance, we strongly encourage you to seek the advice of a licensed healthcare specialist. They are the most qualified professionals to provide you with personalised medical attention and treatment.

Our crystals and stones should be regarded as complementary tools that can potentially enhance other therapies or practices you might be engaging in. They are not meant to replace any ongoing medical treatments or prescribed medications. Rather, think of them as a beautiful addition to your life.

At our core, we prioritise that you have a positive experience with our products.

Please enjoy exploring our crystal listings, and remember to approach them with an open mind and an understanding that their effects are subjective and based on individual experiences.

Thank you for being a part of our community, and we wish you a fulfilling and uplifting journey with crystals and stones!